Terms & Conditions

Welcome to Masha Zverin (hereinafter: “the Website”) located at www.masha-zverin.com (hereinafter: “the Website Address”).
The Website is operated by Masha Zverin (hereinafter: “the Website Management” or “the Company”).

The Website serves as a promotional and informational site for the Company and also as an e-commerce platform offering, among other things, various products for sale (hereinafter: “the Products”).

General

The provisions of this document apply equally to all genders, and the use of the masculine form is for convenience only.
The terms of this document and the Website’s terms of use define the legal relationship between the customer and the Website, the conditions of use of the Website, and/or the ordering of products from it, and constitute the customer’s consent to these and any other conditions appearing on the Website.
The Company may, at its sole discretion, update these Terms and Conditions at any time.

These terms apply to the use of the Website and its services through any computer or communication device (e.g., mobile phone, tablet, etc.), via the Internet or any other communication network.

Nothing in these Terms shall derogate from the provisions of the Consumer Protection Law, 1981, and the regulations enacted thereunder, to the extent applicable to the Website, except in cases where such provisions may lawfully be modified, and such modification has been made explicitly or implicitly through the Website.

The Company and the Website Management make every effort to present complete and accurate information about the Products, including images. However, inadvertent errors, inaccuracies, or omissions may occur without malice or intent to mislead. The Company and Website Management shall not bear any liability for such errors or inaccuracies.

Section titles are for convenience only and shall not be used in interpreting these Terms.
A typographical error in the description of any product shall not bind the Company.

Product images are for illustrative purposes only. There may be differences in appearance, color, or size between the image displayed and the actual product.

It is prohibited to copy, reproduce, distribute, or otherwise use any content from the Website (including electronic, printed, or online publications) without prior written permission from the Company.

The time recorded in the Company’s computer systems shall be the determining time for all purposes.

Website Registration

To place an order, the customer must register through an online registration form.
Any person or legal entity may use the Website and make purchases, provided they are legally competent and have a valid credit card issued by an authorized credit company (hereinafter: “the Customer”).

Registration is a one-time process. After registering, the Customer will not need to re-register for future purchases.

During registration, the Customer must enter a username, password, and email address.
If the Customer forgets their password, it will be sent to the email address provided during registration.

Future purchases will be identified by the Customer’s username and password.

The Website Management may, from time to time, require additional identification details.

Without limiting the foregoing, the Company may, at its sole discretion, temporarily or permanently block a user’s access without prior notice, including in the following cases:

Violation of any law;
Breach of these Terms;
Intentional provision of false information;
Actions that may disrupt the Website’s operations or harm suppliers or third parties;
The Customer’s credit card has been blocked or restricted in any way.

Purchasing Products

Products are purchased by adding them to the shopping cart and completing the online order form with accurate personal and shipping details (name, phone, email, address, apartment number, floor, delivery notes, etc.). Fields marked with an asterisk (*) are mandatory.

The Customer must provide accurate details to ensure successful delivery.

Submitting the order form constitutes a binding purchase request (“the Order”).
Once submitted, the Website will verify the payment method. Upon approval from the credit company and/or PayPal (as applicable), the order will be finalized and confirmed.

The Customer’s details, as entered in the order form, are considered conclusive evidence of the transaction.

Payment

Payment may be made by credit card or via an electronic wallet service such as PayPal (www.paypal.com) or any other similar service made available by the Website.

When paying by credit card, the Customer must provide card details, ID number, type, and expiry date.
When paying via PayPal, payment will only be collected once authorization is received from PayPal, under their terms of use.

The Website Management reserves the right to discontinue any payment method, add new methods, or apply different payment arrangements depending on the payment provider.

After entering payment details, an email confirmation will be sent acknowledging receipt of the order. This confirmation does not obligate the Website to supply the products—it only confirms that the order was received.

If payment authorization fails, the Customer will be notified, and the Website will contact them to complete or cancel the transaction.

If a product is unavailable, the Website will refund the Customer or cancel the charge, as appropriate.

Delivery and Shipping

Products will be shipped only after payment confirmation. Delivery will be made to the address provided during checkout.

The Website will make every effort to deliver the order promptly—

Up to 14 business days for registered mail.
Up to 3 business days for courier delivery.

Delivery times refer to business days only (Sunday–Thursday, excluding Fridays, Saturdays, and holidays).

If delivery cannot be completed to a certain address, the Website will notify the Customer and attempt to find an alternative solution.

Shipments via Israel Post are subject to its delivery schedules and are beyond the Website’s control.

Delivery fees are added to the product price and appear during checkout. Unless otherwise stated, shipping fees are paid together with the order.

The Website is not responsible for any delay or non-delivery caused by:

Force majeure (war, emergency, natural disasters, strikes, etc.);
Circumstances beyond its control;
Delivery company issues.

If incorrect details were provided and the shipment is returned, the Customer will bear the return and re-shipping costs.

Order Cancellation by the Customer

The Customer may cancel a transaction in accordance with the Consumer Protection Law and related regulations.

Cancellations must be made in writing to the following email: office@ronareng.com.

Certain items may not be canceled as detailed in Section 14C(d) of the Consumer Protection Law.

For valid cancellations, the Customer will receive a refund minus a cancellation fee of 5% of the transaction amount or 100 ILS, whichever is lower.
Shipping costs are non-refundable.
If cancellation is due to a defect or mismatch, no cancellation fee will apply.

Order Cancellation by the Company

The Company may, at its sole discretion, cancel or suspend any transaction, sale, or order at any time.

Notice will be provided to the Customer, and any payments received will be refunded.

Beyond the refund, the Customer shall have no claims or demands against the Company.

If a product is out of stock, the Company may cancel the order or offer a replacement of equal value.

Intellectual Property

All intellectual property rights—including patents, copyrights, designs, trademarks, and trade secrets—belong solely to the Company or to third parties who have authorized its use.

This includes all Website content such as product lists, descriptions, layouts, and images.

The Website name, domain name, and trademarks (registered or unregistered) are the exclusive property of the Company.

No part of the Website may be copied, distributed, sold, rented, or translated without prior written consent.

Deep linking or framing of any page other than the homepage is prohibited without written approval from the Website Management.

Limitation of Liability

The Company (and its representatives) shall not be liable, directly or indirectly, for any damage arising from or related to:

Product repair, assembly, or replacement;
Use or reliance on information from external websites linked to from this site;
Use of or performance issues with the Website.

In any case, the Company shall not be responsible for actions of third parties beyond its control.

Privacy and Data Protection

All Customer details (name, email, etc.) are stored in the Company’s database.

Personal information will not be shared with third parties except suppliers, when necessary, to complete an order.

Payment information is used only for processing transactions and is not stored in the Company’s databases.

The Company may disclose personal data if the Customer has acted unlawfully, if required by court order, or in case of a legal dispute.

Statistical data (without identifying users) may be analyzed and shared.

The Company may use cookies to improve service speed and user experience.

Although the Company takes reasonable security measures, it cannot guarantee absolute protection against hacking or unauthorized access, and the Customer waives any claim in such cases.

Governing Law and Jurisdiction

The applicable law is Israeli law only.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Tel Aviv–Jaffa (Magistrate or District Court, as applicable).

Contact Information

Masha: +972 54 751 2639

Aliskanit@gmail.com